Refund Policy

90-Day Money Back Guarantee We stand behind Vitalnest100%. If you're not satisfied with your purchase, you have 90 days from the date of delivery to request a full refund — no questions asked.

Eligibility To qualify for a refund, the product must be unopened and in its original sealed packaging. Opened or used pouches are not eligible for a return.

How to Request a Refund Simply email us at support@drinknylo.com with your order number and we'll guide you through the process. Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method.

Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received.

Bundles & Multi-Pouch Orders For bundle orders (Buy 1 Get 1, Buy 2 Get 2, Buy 3 Get 3), all pouches must be unopened and returned together to qualify for a full refund.

Damaged or Incorrect Orders If you receive a damaged or incorrect item, contact us within 7 days of delivery at support@drinknylo.com and we'll send a replacement or issue a full refund at no extra cost.

Questions? Reach out anytime at support@drinknylo.com or through our Contact Us page.